Ordering Frequently Asked Questions

Ebooks

Placing orders

Shipping

Delivery

Ebooks

Do I get a free ebook with every order?

Most of our books come with free ebooks. Unfortunately, we are not able to release every title in ebook format. This is especially true for out-of-print books that we reissue. We are working to add as many backlist titles as possible to our ebook catalog.

If a book is available as an ebook, then you’ll be able to see the ebook ISBN and purchase button in the right-hand panel of the book page – and in that case we will bundle it for free with any purchase of the print book. If a book is not currently available electronically, but if we digitize it in future, then you will be able to download the ebook at that point.

I bought an ebook but I can't open it.

Haymarket’s ebooks are readable on any device or computer. Once your payment has gone through you should be taken to your Library page, and from there you can download your ebook and open it – we have instructions for various devices on the Haymarket ebooks page, and if you have any further questions you can write to us at [email protected].

Placing orders

Can I change my order once it’s been submitted?

Orders go straight to our warehouse for fulfillment, so it’s often impossible to make changes once they have been submitted. But we would be happy to try. Please write to [email protected] with your order confirmation email if possible and let us know what you would like to change. If it's too late to change it--which it usually will be--then we'll try and find another solution.

Can I order by phone or mail?

We regret that we cannot accept orders by phone or postal mail. If you are looking to place a bulk order for an organization you can email us at [email protected].

My credit card is being declined – why is this happening?

All transactions are handled by Braintree Payment Solutions – Haymarket doesn't have your card details at any point. We recommend that you try another card or call your bank to ask what the problem was. If your bank says that we're doing something wrong, then please let us know!

One of the books I ordered has been canceled. Will I be charged for it?

No. On rare occasions, the book was available when you added it to your shopping cart and confirmed the order, but then multiple orders arriving at once led to the warehouse running out of stock. But you won’t be charged – that only happens once the books have shipped. The shipping confirmation email should have full details of what we have charged, for your reference.

Can I get a receipt for my order?

Absolutely. As soon as your order has gone through, you should get an order confirmation email from [email protected]. If you ordered any print books, then you will also get a shipping confirmation once your order has shipped (between 1 to 4 business days). Unless there was a cancellation, the amounts on the order confirmation and the shipping confirmation email should be the same.

I have some other problem with my order...

We’re here to help! Please contact us at [email protected].

Shipping

What are your shipping rates?

Orders shipping to US addresses that are over $25 qualify for free standard shipping. Orders under $25 have a $2.50 shipping fee. We offer expedited shipping with FedEx for an additional fee, which is calculated at checkout.

What shipping methods do you offer?

For US orders our standard shipping method for packages under 5lbs is Mail Innovations, where UPS transfers the package to the US Postal Service for delivery to the end address. Packages larger than 5lbs are shipped via UPS.

For an additional fee, we offer UPS 2nd Day Air and UPS Next Day Air.

International orders are shipped via air mail and are delivered by the postal service in the destination country.

When will my order ship?

All orders usually ship within two business days. If you do not receive a a shipping confirmation in this timeframe, please contact us.

When will my order arrive?

For US orders, if you select standard shipping at checkout, orders will arrive within 2-7 business days. You can also select from several expedited shipping options at checkout for an extra fee. For international orders, standard shipping takes approximately 5-10 days.

International postage costs are steep! Is there any way around this?

Not yet. We pass along our international shipping costs without any markup, but it’s very expensive to ship books internationally from the US. Check out our international trade distribution page to find a distributor that carries our titles in your country.

How do customs/duties work for international orders?

We don’t have any control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information.

Delivery

Can I track my order?

First check your shipping confirmation email for the tracking number for your shipment. US customers can also find their tracking numbers in the Library section of your account.

If you select an expedited shipping method, UPS tracking information will be available on the UPS website as soon as the shipment leaves our warehouse.

If you select standard shipping via Mail Innovations, tracking information may not be visible until the package is transferred from UPS to the US Postal Service.

International orders do not receive tracking information at this time.

I'm away from home – what will happen to my delivery?

This will depend on the mail carrier in your locality. Please check the tracking number (if you have one) for updates, or look out for a card saying that they tried to deliver your package.

My books have arrived damaged – what should I do?

Please let us know within 30 days of receiving your order, and we will do everything we can to replace or refund any damaged items. Please write to [email protected]. Here are our full terms and conditions.

Part of my order is missing - what should I do?

If anything is missing from your order, please let us know right away. We will do what we can to send or refund any missing items. Please write to [email protected].